Customer Care

Shipping

We carefully prepare every order so your favorite products from Old World Market can make their way to you safely and securely.

Order Processing

Once your order is placed, our team begins preparing your items for shipment. Orders are carefully packed to help ensure that your products arrive in good condition.

You will receive an order confirmation after completing your purchase and shipping updates when your order is on its way.

Delivery

Delivery times may vary depending on your location, shipping method and the availability of the products in your order.

While we work to get your order to you as quickly as possible, delivery times may occasionally be affected by carrier delays, weather or other circumstances beyond our control.

Order Tracking

When tracking is available, you will receive shipping information by email once your order has been dispatched.

You can use the tracking information provided to follow the progress of your package until it reaches you.

Damaged or Missing Packages

We take care when preparing every order. If your package arrives damaged, items are missing, or your order does not arrive as expected, please contact our customer care team.

Please keep your order information and any relevant packaging or photographs available so our team can assist you.

Questions About Your Order?

Our customer care team is here to help. If you have questions about your shipment or delivery, please get in touch with us.