Customer Care

Returns

We want you to feel confident shopping with Old World Market. If there is a problem with your order, we're here to help.

Our Return Policy

We accept eligible returns for products that are unused and in their original condition.

Items must be returned in suitable condition and, where applicable, with their original packaging.

Due to the nature of food and perishable products, some items may not be eligible for return.

If you receive a damaged, incorrect or unsuitable product, please contact us so we can help resolve the issue.

If your order arrives damaged or you receive an incorrect item, please contact our customer care team.

Providing your order information and photographs of the item can help us review the issue and assist you more quickly.

Approved refunds are returned to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your payment provider.

If you have questions about a return or an item you received, please contact our customer care team with your order information.